If a licensee is not receiving expected cooperation from their client, what should they do?

When a licensee encounters a situation where cooperation from their client is lacking, the most professional and effective approach is to communicate the issues clearly and document the interactions. Open communication helps clarify any misunderstandings and allows the licensee to understand the client's perspective or concerns. It also provides an opportunity to address any issues that may be hindering cooperation.

Documenting these interactions is essential for several reasons. It creates a record of the efforts made to resolve the situation, which can be beneficial should any disputes arise in the future. Furthermore, it helps ensure that both parties are on the same page regarding expectations and responsibilities.

By focusing on communication and documentation, the licensee is taking proactive steps to resolve the issue rather than ignoring it or jumping to conclusions. This approach fosters a sense of professionalism and accountability while maintaining a constructive working relationship.